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You are here ... Customer Care 
Contact Information: Summer Hours of Operation:
Toll-free: 888-569-SOAP (7627)
Like to reach us by email? Click here to go to our email contact form. Ordering Online: Online ordering is safe and secure and available 24/7 using our secure shopping cart. All credit card information is collected using a SSL secure server. Ordering By Phone: You can call us toll-free at (888) 569-SOAP (888-569-7627) to place an order. Our telephone hours are 9 AM to 4 PM EST, Monday through Friday. Payment: We accept Visa, Mastercard, Discover, and Paypal. Sales Tax: Sales tax of 5 percent will be charged on all orders shipped to Virginia addresses. Processing: Most orders are shipped within 3 - 5 business days, however we ask that you please allow up to 5 - 10 days for shipment. This does not include weekends and major holidays. If you need your items sooner, we can offer expedited processing and shipping for some items for an additional $10 plus the cost of the expedited shipping. This service is subject to our workload and product availability. For more information on expedited processing please click here. Order Status: When the status of your order has changed, i.e., processed or completed, you will receive an automated message informing you. When you receive an order complete notice, this indicates your order is scheduled to be shipped by the next business day. To check on the status of your order, you can email us by clicking here. Be sure to include your name, order number, email address, and telephone number. If you are a registered user, you can simply login to your account to check your order status and history. Cancellations: Should you wish to cancel or change your order you must do so within 24 hours. You must contact us by email or phone with your order number and information within that timeframe. Absolutely no changes or cancellations will be accepted after 24 hours. Shipping: We ship primarily via USPS Priority Mail and UPS. First Class shipping is available if your total order weighs 13 ounces or less. You may specify which method you prefer. The shopping cart provides the closest possible estimate on shipping + handling and may require slight adjustments to the shipping total. Shipping charges are based on size and weight of package(s). Shipping is FOB Ashland, Virginia. Packages shipped by UPS ground may take up to 9 days to some zones. Please keep this in mind when placing gift orders to allow for processing and delivery time. We don't want you to be disappointed. International Orders: We are happy to accept International orders. At this time we are doing our best to make sure our shopping cart is configured for accurate shipping quotes. If you have any questions regarding shipping please contact us. We will make our best effort to fit your order into an United States Postal Service Priority Flat Rate Box if possible. This can save you a considerable amount on shipping. Flat Rate boxes are currently $23.00 to Canada and $37.00 to all other countries. Please note: We do fill out all customs paperwork accurately and completely.
Return Policy: We want you to be thrilled with our products! If for any reason you are not satisifed with your purchase, please contact us toll-free at 888-569-7627 so we may assist you and provide a return authorization code. We will accept the return of any retail purchase if the items are received back within 15 days of delivery. Once the items are received we will issue a store credit in the amount of the product purchase price excluding original and return shipping and handling. Credit may be used for purchases from our website and is good for six months from date of issue. We are sorry but we cannot refund credit card charges; refunds are handled as store credit only. If you are unsure about any product, we recommend you purchase a sample size before ordering a full size item. We offer sample sizes in several products or smaller sizes at affordable prices. If you ever have any questions regarding our products we are always available to assist you in making selections. Please note: Our products are handmade and therefore, slight variations are expected. Though we always strive for consistency, without machines, this is not always possible. Some techniques, particularly soap colors, swirls, and designs cannot be duplicated exactly from batch to batch. We do want you to be consistently satisfied with the products you receive. We understand that occasionally circumstances beyond our control may sometimes result in imperfect merchandise. Should you receive a damaged or defective item, please contact us so we may resolve the matter to your satisfaction. Damaged Shipments: Please inspect all packages at the time of acceptance. Should you receive insured goods damaged in-transit, carefully verify the extent of the damage, keep all packaging materials intact, then notify us and the shipping carrier. We are not liable for damages that occur in transit due to the handling of the shipping carrier or for uninsured shipments. You must submit damage claims directly to the shipping carrier. We will be happy to assist you in making damage claims, however, you must contact us within 48 hours of receipt of your shipment. Placing an order with us constitutes your acceptance of this policy. Disclaimer: Flower Peddler or any agent thereof will not be held responsible for any injury due to the use of our products. We comply with FDA standards for the production, handling, and proper labeling of our products. We list all ingredients used in our products. Persons with sensitivities or allergies to any listed ingredient should not use those products. Should you develop a rash or allergy from any of our products discontinue use immediately. Please be aware, some products may contain nuts or nut butters or oils (this includes shea butter), or are made with equipment that may come into contact with nuts. Those with nut sensitivities should avoid any such products. If you have any concerns regarding product ingredients please contact us for a full listing. As with all bath or cosmetic items, please test on a small area of skin if you have a known skin allergy or are sensitive to fragrances. Avoid getting any bath or body products in or near eyes. Please keep products away from children unless deemed appropriate for use by children. Do not use products for anything other than the purpose for which they were created. We will not be held liable for misuse, allergic reactions or any injury suffered from the known or unknown and consenting use of our products. By purchasing products from Flower Peddler you acknowledge this policy and release us from liability if such a situation should arise. We make absolutely no medical claims for any of our products. All of our products should be used with the same care and caution as any other bath or household product. Flower Peddler assumes no liability for claims arising from the misuse of our products. The contents of this website are for informational purposes only. It is not intended to be a a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Always consult your doctor if you are pregnant, lactating, or have any other health conditions or concerns before applying these products. Flower Peddler assumes no liability for claims arising from the misuse of our products. Placing an order with us constitutes your acceptance of our terms and policies. Privacy Statement: Rest assured, your privacy is very important to us. We do not sell, rent, or share your information with anyone. Your personal information (including name, billing address, phone number, email address, and credit card information) is used only as necessary to process your order. We will only call you if there is a question or problem processing your order. Special offers or promotions may be sent by email or postal service by Flower Peddler. You may opt out at any time by following the instructions in the communication you receive. If you would like more information you can view our Privacy Policy here. Legal: The information on this website is protected under the Registered Trademark and Copyright Laws of the United States of America. All text, photographs, graphics, design, buttons, icons, and images are the sole property of Flower Peddler. The content and source coding on this site may not be reproduced by anyone, in whole or in part in any form whatsoever including for the creation of materials for resale or marketing. Any other use including the reproduction, downloading, distribution, or display of copyrighted materials, content and source coding on this site is strictly prohibited. No portion of this website may be reproduced in any form or by any method without express written permission from Flower Peddler. Wholesale: We always welcome wholesale inquiries from retailers or hospitality establishments interested in selling our products. Click here to review our application requirements and submit your request by email. Newsletter: Join our Newsletter Mailing List to receive advance notification of specials, new products and upcoming events by email. |
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Privacy Policy | Terms of Use | Website Security | Links | Employment Ashland, VA USA | Toll-free: 888-569-SOAP | Email us copyright © 2002-2010 Flower Peddler, LLC. All rights reserved. please don't steal our content or we may have to plant ya in the garden! |
